West Side ENT provides a full range of unique services for all your ear, nose and throat problems including:
Same Day Appointments: You don’t have to wait weeks to see Dr. Park for your ear pain or sinusitis. Through smart and efficient scheduling techniques, we are able to offer same day or next day appointments in most cases.
Direct Page System: Even though our office may be closed, the doctor is available to you 24 hours a day, 7 days a week. Just call (212) 315-9058 for directions.
A Live Person On The Phone: We don’t use those annoying automated phone trees during regular business hours. You’ll get a friendly and smiling person on the other end who can assist you, usually by the second or third ring.
The Doctor Will Personally Call You With Test Results: As soon as your test result comes in, he will call you with the results, even when it’s normal.
No Interruptions During Your Visit: During your time with Dr. Park, he rarely, if ever, takes calls—even from other doctors (except in the case of medical emergencies or if he needs to consult with another physician about your care).
Complementary Benefits Check: We go beyond just checking if you are “covered”. Our capable patient relations coordinators are extensively trained on getting the most complete coverage information from your insurance carrier. We speak with a live insurance customer service representative to get as much detail about what’s covered and what’s not, coverage for procedures, diagnostic tests, as well as co-pay, co-insurance, deductible, and flexible health savings information.
Fast and Accurate Claims Processing: We will complete, and submit all of your insurance forms for you electronically (or on whichever form that is appropriate) for all participating insurances.
Appeals and Pre-certification Services For All Covered Services: We take pride in managing your claims with 99% accuracy on timely filing and appeals submission processes to ensure that your claims are paid correctly and to ensure that any administrative mistakes made by your insurance or by our office doesn't end up costing you unnecessarily.
Multiple Insurance Participation: Currently, we accept discounted plan fees from participating insurance companies including: Aetna, Oxford and United Healthcare. If your insurance is not listed, give us a call. One of our certified staff members will be more than happy to assist you with a Complimentary Benefits Check.
Financial Flexibility: We accept cash, checks, MasterCard, Visa or American Express. We also offer payment plans for those patients paying "out of pocket" for their medical services.
Pay by Phone Option: Avoid any late fees by paying your bills by phone. Just call us with a credit card number and we can process it right away.
Insurance Review and Analysis From Our “In-House Claims Experts”: If you're ever confused about how your insurance claim/payment was processed, our friendly and knowledgeable Claims Coordinator will be happy to review these items with you at any time.
We’re Drug (Rep) Free: Dr. Park does not see pharmaceutical representatives in the office. This means that he has more time to spend with patients. He keeps updated on the latest advances in medications by reading the medical journals, not listening to pharmaceutical reps.
Get a Massage: Relax and melt away the stresses of the day in our Shiatsu massage chair which is available in each exam room.
Patient Education: Your treatment doesn’t have to end after your visit with Dr. Park. As a valued patient with us you'll receive monthly e-newsletters, as well as audio recordings with experts giving advice on nutrition and fitness. Patients find these especially helpful to keep them fit and healthy all year long.
If you're not a patient but would like to be added to our mailing list and to receive some free bonuses as a token of our appreciation for your interest, click here.